Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription, you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely, and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment, partial payment, or full payment at checkout and store your payment method for future processing. Once the product is in stock and ready to ship, we will fulfill your order and charge the full or remaining payment at that time.
Please note that in some cases, we may charge the full amount upfront at the time of placing the pre-order. You will receive an email confirmation regarding the payment and expected delivery timeframe.
You can cancel a pre-ordered order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds. Please refer to our Return Policy or contact us at support@clairmontskincare.com.
